Terms And Conditions
Londoncakes.com & CakesNextDay.com- Terms And Conditions
We will operate legally and ethically at all times.We do not divulge your personal details to any third party without your consent.
We reserve the right to use any artwork sent on our web site or in promotional material unless specifically asked not to.
We respect your consumer rights and legal protection under the data-protection act.
By ordering from Londoncakes.com you agree to pay us in UK sterling for a cake to be delivered on a specified date. Our payment card handlers will deduct payment in the local currency, e.g. US Dollars etc.
You also agree, that londoncakes.com or any member of its team cannot be held responsible for any delay of cake delivery. If we are unable to deliver we cannot be held responsible but will endeavour to complete delivery if possible as we wish to be known for extremely high standards of customer service. We will not grant a refund if we are unable to deliver due to absence at the delivery address on the order form. We cannot be held responsible for changes and amendments made after the order is placed by you the customer on-line.
The cake may be delivered by a third party such as a National courier in the case of cakesnextday.com. Similarly no refund will be granted if deliver is attempted during the stated hours and no one present at the address. A cake ordered on the standard delivery tariff will may be delivered anytime between 8:00am and 6:00pm. The priority delivery is delivered between 8:00am and 12:30pm.
We cannot be held responsible for non delivery and accept no liability.
We reserve the right to change the products and colours from the pictures shown if necessary. The colours are matched closely but are not pantones, this is an edible product after all. Please note, different cake decorators have different styles so slight variations in decoration style are possible and we are not liable to replace products due to this personalisation. We reserve the right to change ribbon colours, due to stock shortages and last minute orders on the rare occasion we do not have the ribbon colour you have requested we will use our initiative to choose the most suitable colour. Our cakes are hand made and not mass produced so each cake is individual to you, this is what makes them so special. The web site pictures are a guide but the final product may vary slightly.
Cancellations made with more than 7 days notice from the delivery date will be charged a 20% fee to cover credit card charges and administration costs.
Cancellations made with more than 3 days notice from the delivery date will be charged a 50% fee to cover credit card charges and administration costs.
Cancellations made within 3 days of the delivery date will not be accepted.
In the unlikely event that your cake is incorrect, this must be bought to the attention of the driver who will ask you to inspect and sign for your cake. If time allows and it is our mistake we will correct an error.
If you are at all unhappy with the taste of the cake, please keep a sample so that we may trace the batch and examine our HACCP records for any inconsistency.
We can only offer a refund as a gesture of goodwill if the cake has not been consumed and our investigations confirm the cake not to be of our normally high standard. We will only consider issues with your order if notified within 48 hours of delivery.
We abide by all UK consumer law.